Refund policy

Return & Refund Policy

Our books and print-on-demand merchandise are produced especially for each order. Please review the product description, preview images, and any applicable size charts carefully before purchasing.

Change-of-mind returns

Except where required by applicable law, we do not accept returns or exchanges because of a change of mind, personal preference, or an incorrectly selected size or color.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, please email care@noellie.com as soon as possible, preferably within 30 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and any relevant packaging. We will review the issue and arrange an appropriate replacement or refund.

Please contact us before mailing any item back. If a return is needed, we will provide instructions and the appropriate return address.

Refunds

When a refund is approved, it will be issued to your original payment method. Your bank or payment provider may require additional time to process and post it.

Your legal rights

Nothing in this policy limits your rights under applicable consumer protection laws. Where a statutory cancellation or withdrawal right applies, including for eligible purchases delivered to the European Union, we will honor it. An item is not automatically exempt from those rights simply because it is printed after an order is placed.

Contact

For questions or help with an order, email care@noellie.com.