Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Noellie! The terms “we,” “us,” and “our” refer to Noellie LLC, a limited liability company registered in New Mexico, United States. Noellie LLC operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include information about orders, returns, intellectual property, warranty disclaimers, and limitations of liability.

By accessing or using the Services, you agree to these Terms. Our Privacy Policy explains how personal information is collected and used. If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services to place an order, you represent that you are at least the age of majority in your state or province of residence, or otherwise legally able to enter into a binding agreement.

You may be asked to provide information such as your email address, billing details, payment information, and shipping address. You agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for maintaining the security of your account credentials and for activity you authorize through your account. Please notify us promptly if you believe your account has been accessed without authorization.

You may not transfer, sell, assign, or license your account to another person without our written permission.

SECTION 2 — OUR PRODUCTS

Noellie offers books and other products as described in individual product listings. Certain products are printed or produced after an order is placed.

Please review product descriptions, dimensions, materials, preview images, and applicable size charts before purchasing. Product photographs and mockups are intended to illustrate the products. Colors may vary slightly depending on your screen settings and the production process.

These variations do not limit your rights if a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements.

We may update product listings, discontinue products, or limit quantities available for purchase. Changes to listings do not alter the agreed terms of an existing order without your agreement or another lawful basis.

SECTION 3 — ORDERS, CHANGES, AND CANCELLATIONS

When you place an order, you make an offer to purchase the products shown in your order. An automated acknowledgment confirms that we have received your order; acceptance occurs when we expressly confirm acceptance or dispatch the products.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, or a material pricing or listing error. If we cancel an order after collecting payment, we will refund the amount paid for the canceled items and any associated charges that must be refunded.

Please review your order carefully before submitting it.

For print-on-demand products, requests to change a size, amend an order, or cancel an order should be sent as soon as possible to care@noellie.com. Include your order number and the requested change.

We will attempt to accommodate requests before production begins, but cannot guarantee changes. Once production begins, voluntary order changes and cancellations are unavailable, except where required by applicable law.

Returns, replacements, refunds, and exchanges are governed by our Return & Refund Policy. These Terms do not override statutory cancellation or refund rights.

For wholesale purchases, commercial resale arrangements, or other business inquiries, please contact us before ordering.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions may change. The price applicable to an accepted order is the price agreed at checkout, subject to any lawful correction or cancellation of an error.

Applicable taxes and shipping charges are displayed during checkout. International orders may also be subject to customs duties, import taxes, or other charges, as disclosed before purchase and required by applicable law.

Prices on our website may differ from prices offered by third-party retailers.

Promotions may have separate terms. Where a promotion’s terms conflict with these Terms, the promotion’s terms govern that promotion, subject to applicable law.

You agree to provide accurate and complete purchase, payment, and account information. You represent that you are authorized to use the payment method provided.

SECTION 5 — PRODUCTION, SHIPPING, AND DELIVERY

Certain products are produced after an order is placed. Order processing, production, and shipping transit are separate stages. Please review the product listing, checkout information, and our Shipping Policy for the estimates applicable to your order.

Delivery dates are estimates unless expressly identified as guaranteed. Carrier disruptions, customs processing, and other circumstances may affect delivery.

If we cannot ship within the stated timeframe, we will provide any delay notice, cancellation option, or refund required by applicable law.

An order containing multiple products may arrive in separate shipments.

You are responsible for providing a complete and accurate shipping address. If you notice an error, contact care@noellie.com immediately. Address changes may not be possible after production or fulfillment begins. Any additional charges associated with an address correction or reshipment will be explained before we seek your agreement to them.

If your package is missing, damaged, or appears to have been delivered incorrectly, contact care@noellie.com so we can investigate and arrange an appropriate resolution. Our responsibilities and your rights concerning delivery and risk of loss remain subject to applicable law.

SECTION 6 — INTELLECTUAL PROPERTY

Except for public-domain material, third-party content, and other material identified as belonging to others, the protected content of the Services—including original text, artwork, graphics, branding, photographs, and the selection and arrangement of content—is owned by Noellie LLC or used with permission from the applicable rights holder.

To the extent protected by applicable law, you may not reproduce, distribute, modify, commercially exploit, or republish that content without permission, except as permitted by law or an express license.

Nothing in these Terms restricts lawful fair use, other applicable copyright exceptions, or your use of underlying works that are in the public domain. Noellie does not claim exclusive rights to public-domain stories merely because we publish an adaptation.

Purchasing a physical product does not transfer copyright or trademark ownership.

Noellie’s names, logos, and other brand identifiers may not be used in a manner that infringes applicable rights or misleadingly suggests our sponsorship or endorsement. Shopify’s names and marks belong to Shopify. Other third-party names and marks belong to their respective owners.

For permissions inquiries, contact care@noellie.com.

SECTION 7 — OPTIONAL TOOLS

The Services may provide access to tools offered by third parties that we do not control.

To the extent permitted by law, these tools are provided “as is” and “as available,” without additional warranties or endorsement by Noellie LLC.

Your use of optional third-party tools may be subject to the provider’s separate terms and privacy practices. Please review them before use.

New features or tools added to the Services will also be subject to these Terms unless separate terms are provided.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to websites or materials operated by third parties. A link does not necessarily constitute an endorsement.

We do not control third-party websites and are not responsible for their content, products, or practices, except to the extent applicable law provides otherwise.

Please review the third party’s terms and privacy policies before using its services or making a purchase. Questions about purchases made directly from a third-party retailer should be directed to that retailer.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Noellie LLC is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Noellie LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Noellie LLC, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Noellie LLC.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled as described in our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy.

Because our store is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve its services, including applicable enhanced services.

Information submitted through the Services may be transmitted to and shared with Shopify and service providers in countries other than the country where you reside.

Please review our Privacy Policy for details about how we, Shopify, and our partners use personal information and how to exercise applicable privacy rights. Information about exercising privacy choices with Shopify is available through the Shopify Privacy Portal.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit a product review, testimonial, suggestion, or other content intended for public display or use as feedback (“Feedback”), you grant us a nonexclusive, worldwide, royalty-free license to reproduce, display, publish, and reasonably format that Feedback to operate, improve, and promote the Services.

This permission does not authorize us to misrepresent your opinion, materially change the meaning of your review, or publish private customer-service correspondence as a testimonial without your permission.

You represent that you own or have the necessary rights to submit the Feedback. Any material connection, compensation, or incentive relating to a review must be appropriately disclosed.

Feedback must not infringe another person’s rights, contain unlawful threats or harassment, or include malicious code. You may not impersonate another person or mislead others about the origin of Feedback.

We may remove content that violates these requirements. We do not prohibit honest reviews merely because they are negative.

We are not obligated to pay for unsolicited Feedback or respond to every submission unless we have separately agreed otherwise.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Services may contain errors relating to descriptions, prices, promotions, shipping charges, production estimates, or availability.

We may correct errors and update information. If an error materially affects an order you have placed, we will contact you and, where appropriate, offer the option to proceed on corrected terms or cancel for a refund.

We will not charge you an increased price for an existing order without your agreement.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not:

Violate applicable laws or regulations.
Infringe our rights or the rights of others.
Submit fraudulent orders or false payment information.
Impersonate another person or misrepresent your identity or affiliation.
Harass, threaten, or unlawfully target customers, employees, or other people.
Upload malware or interfere with the operation or security of the Services.
Attempt to access accounts, systems, or information without authorization.
Collect or misuse another person’s personal information.
Send spam or use the Services for deceptive or malicious activity.
Copy or commercially exploit protected portions of the Services without permission or another lawful basis.

We may restrict or suspend access where reasonably necessary to address fraud, security risks, unlawful conduct, or material violations of these Terms.

SECTION 14 — TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your access for a material violation of these Terms, unlawful activity, security concerns, or another legitimate reason, subject to applicable law.

Termination does not remove payment obligations already incurred or affect your rights concerning existing orders, refunds, or other remedies required by law.

Provisions that by their nature should continue after termination will survive, including provisions concerning intellectual property, permitted use of Feedback, liability, dispute-related matters, and outstanding obligations.

SECTION 15 — DISCLAIMER OF WARRANTIES

We aim to provide accurate information and a reliable website, but we do not guarantee that access to the Services will always be uninterrupted, secure, or error-free.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND OPTIONAL ONLINE FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OTHER THAN THOSE EXPRESSLY STATED.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES, GUARANTEES, OR REMEDIES THAT APPLY TO PRODUCTS BY LAW. ANY DISCLAIMER OF IMPLIED WARRANTIES APPLIES ONLY TO THE EXTENT SUCH A DISCLAIMER IS LAWFUL.

Product descriptions, express commitments, and applicable consumer protection requirements remain effective.

SECTION 16 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOELLIE LLC AND ITS OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES ARISING FROM USE OF THE SERVICES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES.

THIS LIMITATION DOES NOT EXCLUDE OR LIMIT LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR OTHER MATTERS PROTECTED BY APPLICABLE LAW.

Nothing in this section removes your right to an applicable refund, replacement, or other mandatory consumer remedy.

SECTION 17 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Noellie LLC and its officers, employees, and agents against reasonable third-party claims, losses, and expenses arising from your unlawful use of the Services, infringement of another person’s rights, or willful material violation of these Terms.

This obligation does not apply to the extent a claim results from our own negligence, misconduct, or violation of law.

We will provide reasonable notice of a claim for which we seek indemnification and allow appropriate participation in its defense. No settlement imposing an admission or nonmonetary obligation on you will be agreed without your consent.

SECTION 18 — SEVERABILITY

If a provision of these Terms is found unlawful or unenforceable, it will apply only to the extent permitted by law or be severed as necessary.

The remaining provisions will continue in effect to the extent permitted by law.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with the policies expressly incorporated into them and the terms agreed for an individual order, constitute the agreement between you and Noellie LLC concerning the Services.

Nothing in this section excludes legally binding representations or rights that cannot be excluded under applicable law.

SECTION 20 — ASSIGNMENT

You may not transfer your obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer these Terms in connection with a business reorganization, merger, or sale, provided the transfer does not reduce your existing contractual or statutory rights. We will provide notice where required by law.

SECTION 21 — APPLICABLE LAW AND CONSUMER RIGHTS

These Terms and any dispute concerning the Services are subject to applicable United States federal law and the state or other law determined under applicable conflict-of-laws rules.

Nothing in these Terms deprives you of mandatory protections available under the laws applicable to you or restricts your right to bring a claim in a court that has jurisdiction under applicable law.

SECTION 22 — HEADINGS

Headings are included for convenience and do not limit or otherwise affect the meaning of these Terms.

SECTION 23 — CHANGES TO THESE TERMS

The current version of these Terms is available on this page.

We may update these Terms to reflect changes to the Services, our business practices, or applicable legal requirements. We will provide notice of material changes where required by law and identify when those changes take effect.

Changes will not retroactively alter an existing order without your agreement or another lawful basis. Continued use of the Services after revised Terms take effect constitutes acceptance to the extent permitted by law.

SECTION 24 — CONTACT INFORMATION

This website is operated by Noellie LLC, a limited liability company registered in New Mexico, United States.

Questions about these Terms of Service or an order should be sent to:

Noellie LLC
Email: care@noellie.com
Website: https://noellie.com