Shipping policy

Shipping & Delivery

Made especially for you

Our board books and select merchandise are made to order, allowing us to match production to demand and limit excess inventory. Each piece is printed or produced after your purchase, so please allow time for preparation before shipment.

Thank you for giving us the time to create something special for you.

Processing and production times

For board books, our current estimated processing and production time is 5–12 business days before shipment.

Other made-to-order merchandise may have different production times. Please refer to the individual product listing for any product-specific estimates.

Estimated shipping times

After your board book ships, estimated transit times are:

U.S. Standard: 2–5 business days.
U.S. Economy, where available: 4–8 business days.
International Standard, where available: 10–30 business days.

Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take an additional 7–12 business days.

These transit estimates are in addition to processing and production time. Selecting a faster shipping method does not shorten processing or production.

Business days exclude weekends and applicable holidays. All timeframes are estimates and may vary by product, destination, seasonal demand, and customs processing.

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

Shipping charges and destinations

Available shipping destinations, methods, and charges are shown at checkout. Shipping costs depend on the items, quantities, shipping method, and delivery destination.

International orders

Where international shipping is available, orders may be subject to import duties, taxes, or customs fees that are not included in the checkout total unless expressly stated. Any such charges are the customer’s responsibility where permitted by applicable law.

Customs processing may extend delivery times.

Multiple-item orders

Items in the same order may be produced or fulfilled separately and may arrive in different packages on different days.

Tracking your order

You will receive a shipping confirmation email with tracking information when it becomes available. Tracking may take time to update after a shipping label is created. A label being created does not necessarily mean the carrier has received the package.

Shipping addresses and changes

Please check your shipping address carefully before placing your order.

If you notice an error, email care@noellie.com as soon as possible with your order number and the correct address. We will attempt to accommodate changes, but cannot guarantee them once production or fulfillment begins.

If an address error requires reshipment, we will explain any additional charges before seeking your agreement.

Delayed, missing, or damaged packages

If your order appears delayed, missing, or damaged, please contact care@noellie.com with your order number and any relevant details or photographs.

We will help investigate and arrange an appropriate resolution. Nothing in this policy limits your rights under applicable consumer protection laws.

Questions or time-sensitive orders

If you need an item for a particular date, please contact care@noellie.com before ordering so we can discuss the available timing. We cannot guarantee arrival by a specific date unless we expressly agree to that guarantee.

For questions about an existing order, please include your order number.